If you purchased your Scoutguard SG550 prior to July 2008 then you might need to update your firmware.

Firmware is the 'computer program' installed on the chips in your game camera.  It controls how the camera operates and what it is capable of doing.  Occasionally firmware updates are provided for electronics that either enhance features, or correct problems.

The process of updating your firmware is easy with Scoutguards camera.  It is as simple as putting the update file on your SD card and inserting it in your computer.  Plug in the remote and power the camera on.  Follow the onscreen prompts, and wait for an update message to be displayed on your remote.  Pretty simple huh?  It only takes about 40 seconds to complete.

You can find the firmware update here:  Scoutguard Firmware Update